Here are some case studies, and testimonials, of the additional value a private client of Lush Life received from working with me, especially during the unprecedented time of CoVid.
It’s important to know that the booking management of a cruise, and the responsibility on me as your advisor, goes on much longer than actually making the booking itself – it’s advocating for you as my client, answering the phone, not throwing you on hold, etc.
CoVid brought a new level of customer care in the refund process, managing cancelations and rebooking, even helping clients return home when the lockdowns started – and I have the case studies of how I’ve helped clients, and refund stories, re-bookings, and testimonials to prove it.
What I’ve learned from CoVid is clients who didn’t have me as their advocate lost days of time on phone holding to get refunds that never came. Instead, I did the legwork for them and sometimes I was able to negotiate even better results for them. It made me realize, I’d really been doing this all along, only I’d not been qualifying this service for clients. I’m doing that now.
Extremely attentive to details
“Such a disappointment not to have been on our cruise last year but with Sheila’s help and her contacts with the cruise line, she was able to get full refunds for the whole party and we were not left with empty pockets.
Up until that time though, Sheila was extremely attentive to detail and answered all our questions in a time efficient manner and made us truly looking forward to our Russian visit. A true professional. “
TESTIMONIAL:
As for many people, Covid – 19 has forced me to postpone a number of trips. Sheila has been instrumental in negotiating with the two tour companies and the insurance company on my behalf. She successfully arranged with Quark Expeditions a new date with an upgraded cabin for my trip to Antarctica. Sheila also advocated on my behalf, negotiating with Intrepid to secure a new date for my Galapagos tour without an increase in price. Sheila was able to use her relationship with Intrepid to arrive at a solution that was to my benefit. I recommend Sheila to anyone looking to book their dream holiday. I look forward to working with Sheila on future trips.
Cyndy Neale – August 10, 2020
CASE STUDY:
TESTIMONIAL
When CoVid stopped the world from moving, and our dream vacation got cancelled, our trusted travel advisor, Sheila, went to work for us. She did the legwork for us, saving us days of phone calls and time on hold. And she leveraged her partnership with the river cruise company to negotiate a better settlement for us than we would have gotten with the company on our own. Sheila is a true advocate for her clients, and we will work with her again.
Gord Gibbons, November 2, 2020
TESTIMONIAL
Flexible and approachable – I had trips booked for Galapagos and Antarctica through Sheila before Covid hit. Sheila not only took care of all the details of rebooking these trips and the insurance; but was able to use her vast connections to secure us a better cabin, and saved us money. I would not have been able to secure anything like this on my own. She is always enjoyable to talk to, and has so many great ideas for trips to help you find that perfect one.
Peggy Wright, September 2, 2020
Published in Virtuoso Life https://www.virtuoso.com/travel/articles/25-travelers-on-why-they-love-their-travel-advisor
“We give our advisor a list of places we want to get to. From there, she starts sending ideas, articles, and side trips we might not know about. She picks up on our interests and then fills in the blanks with her expertise.” – Anne Toal