The "Why" I am in Travel (inspired by Simon Sinek's "Start with Why")

Simple truth:  I love to help families build memories. It’s why I work in travel. I listened to a speech by Simon Sinek at the “Power of Vision 2000” conference in Montreal yesterday. Simon talked about how people do not buy “what” individuals/ companies do so much as buying “why” you do it.  It made me think about how […]

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The Dilemma: Taking the Kids out of School to Travel

Unless you’re a school teacher, and have few scheduling choices, most parents wrestle with the dilemma: do I take my kids out of school to travel during non-peak (and often more value-laden) times? Ask any two people, and you’ll likely get three, hotly debated, and firmly entrenched, views. Like having a baby for the first

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Disney's "Guest Assistance Card" (GAC)

I was recently reminded by a colleague that not everyone is aware of Disney’s “Guest Assistance Card” or GAC. So, I thought if other travel professionals don’t know about the GAC, then surely there are clients out there in the same boat – and worse still, clients who may not be visiting Disney because of their family’s special requirements, and

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Beaches and Sandals – Caribbean "Luxury Included" for Everyone

I had a busy week this week. Part of the fun included attending a training session for Beaches and Sandals resorts. I’m now a “Certified Sandals Specialist” – or a CSS. There are 3 distinct brands within the “Sandals Umbrella” – there are Beaches, Sandals, and Grand Pineapple resorts. I book a lot of families

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Historical Treasures in Travel – Hype vs Must-see?

During a recent online conversation on twitter, a group of travellers got together on #TNI (“travellers night in”) to discuss historical treasures. The question posed on which all could opine was: which historical treasures don’t live up to the hype, and which ones are must-see historical sites you would recommend to anyone? I knew what my choices would be immediately.

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Rhod Gilbert, bringing the funny with "Lost Luggage"

Unfortunately, lost luggage is something that happens in air travel.  Airlines have pretty sophisticated systems for tracking down the missing pieces, and usually the pieces can be located, and rerouted to you in short order. But anyone who has had the misfortune of having something go astray knows how frustrating it can be. (Obviously, I

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